When it comes to evaluating the quality of inpatient hospital care, the voice of the patient experience can be a vital barometer that helps improve performance. We measure patients’ perception of their hospital stay, and use this information to innovate the way we communicate with patients and empower them in their care.
What is our approach to measuring patient experience?
We rely on the Massachusetts Health Quality Partners (MHQP) Patient Experience Survey, which collects information about patients’ experience when they receive inpatient care. This instrument is based on the CAHPS® Patient Centered Medical Home (PCMH) Survey, developed by National Committee for Quality Assurance (NCQA) and the Agency for Health Care Research and Quality (AHRQ). MHQP is the only independent organization in Massachusetts to collect and publicly report statewide patient experience information.
You can also view information about our patient experience performance in the primary care setting.
What are we measuring and why?
Patient experiences of care measures include a wide range of factors that provide a broad view of how patients experience hospital care on a day-to-day basis.
HCAHPS results are also publicly reported to CMS and posted to the U.S. Health and Human Services Hospital Compare website.
| Overall Rating of Hospital | Patients' Willingness to Recommend |
