Our Commitment to Quality
Partners HealthCare is committed to making patient care better each day, across all parts of our system. This site is for those who want to better understand how we are doing this. It explains how we are improving the quality, safety, and efficiency of patient care. This is our first public progress report. We wrote it for patients, families, policymakers, employees, and all who are interested in the quality of health care. It shows our commitment to achieving the highest standards of patient care. And, it explains how we measure our performance.
In many cases, we compare our performance to national benchmarks. These are practices widely accepted as "best" for certain types of care. But, in some cases, no benchmarks exist. In those cases, we set our own best practice standards or goals, and use these as our points of reference.
At Partners HealthCare we take great pride in having world-class facilities and personnel, and we also take great pride in making sure that delivery of care anywhere in the system is uniformly high quality, safe, and cost effective. Partners HealthCare has programs in place that specifically address areas where improvement in performance is needed.
This website tells that story and shares our progress reports with you.
We include measures from the following areas on our website:
- Information Technology Adoption to Make Care Safer
- Patient Safety Measures
- Quality Measures for Clinical Conditions
- Prevention and Chronic Condition Management
- Efficiency
- Patient Experience
Patients should find this site useful to assess the overall quality of care delivered in our hospitals. However, patients should talk openly with their caregiver to learn what place is right for their care.
We hope you find this information useful. More will be added over time. In the meantime, we would appreciate your feedback.
Gary L. Gottlieb, MD, MBA
President and CEO of
Partners HealthCare
Quality, Safety and Efficiency co-leaders
Thomas Lee, MD (left)
CEO, Partners Community HealthCare, Inc., and Partners Network President; primary care physician, Brigham and Women’s Hospital
Sheridan Kassirer (middle)
Vice President, Quality Management and Clinical Programs, Partners HealthCare
Kelly Hall (right)
Executive Director, Strategic Planning